Terms of Service

Lux et Artis Effective Date: April 1, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Lux et Artis ("Provider," "we," "us," or "our"), a general partnership operating as an AI solutions studio at luxetartis.com. By engaging our services, submitting a project inquiry, or using our website, you agree to be bound by these Terms in their entirety.

Please read these Terms carefully before engaging our services. If you do not agree to these Terms, do not use our services.

1. Acceptance of Terms

By accessing our website, submitting a contact form, entering into a service agreement, or otherwise engaging Lux et Artis for work, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

2. Description of Services

Lux et Artis is an AI solutions studio that provides the following services, including but not limited to:

AI Chatbot Development — Design, development, and deployment of AI-powered chatbots tailored to client business needs, including conversational interfaces, lead qualification bots, customer support assistants, and knowledge-base chatbots.
Workflow Automation — Creation of automated business workflows, integrations between platforms, and process automation solutions using AI and conventional tools.
Web Development — Design and development of websites, web applications, landing pages, and digital experiences.
Content Systems — Development of AI-driven content generation systems, content management solutions, and automated content pipelines.

The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate project proposal, statement of work, or written agreement between the Client and the Provider.

3. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

Provide Accurate Information — Supply complete, accurate, and up-to-date business information, brand assets, content, credentials, and any other materials necessary for the project. The Provider is not responsible for errors or delays resulting from inaccurate or incomplete information provided by the Client.
Timely Feedback and Approvals — Respond to requests for feedback, content approvals, and project decisions within a reasonable timeframe. Delays in Client feedback may result in corresponding delays to project timelines. If the Client fails to respond to a request for feedback or approval within fourteen (14) calendar days, the Provider reserves the right to proceed based on its professional judgment or to pause the project.
Payment Obligations — Make all payments in accordance with the payment terms outlined in Section 4 of these Terms and as specified in the project proposal or invoice.
Legal Compliance — Ensure that all content, materials, and information provided to the Provider comply with applicable laws and do not infringe on the intellectual property rights of any third party.
Designated Point of Contact — Designate a single point of contact who has the authority to provide feedback, approvals, and decisions on behalf of the Client.

4. Payment Terms

Unless otherwise agreed to in writing:

Deposit — A non-refundable deposit of fifty percent (50%) of the total project fee is required before work begins. No work will commence until the deposit has been received.
Final Payment — The remaining fifty percent (50%) of the total project fee is due upon project completion, prior to final delivery of all deliverables, source files, and deployment.
Invoicing — Invoices are issued electronically and are due upon receipt unless otherwise specified. Accepted payment methods will be communicated at the time of invoicing.
Late Payment — Payments not received within fifteen (15) calendar days of the invoice date will incur a late fee of one and one-half percent (1.5%) per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less. The Provider reserves the right to suspend or halt all work on the project until the outstanding balance, including any late fees, is paid in full.
Collections — If the Client's account is referred to a collections agency or if legal action is initiated to collect unpaid fees, the Client agrees to pay all reasonable costs of collection, including but not limited to attorney's fees, court costs, and collection agency fees.
Additional Work — Any work requested beyond the original project scope will be quoted separately and is subject to the same payment terms unless otherwise agreed in writing.

5. Intellectual Property

Client Ownership of Deliverables — Upon receipt of full and final payment, the Client shall own all rights, title, and interest in the final deliverables produced specifically for the Client's project, including custom code, designs, and content created exclusively for the Client. Until full payment is received, all deliverables remain the sole property of the Provider.
Provider Portfolio Rights — The Provider retains the right to display and reference completed work in its portfolio, website, case studies, social media, and marketing materials, unless the Client requests otherwise in writing prior to project commencement. The Client grants the Provider a non-exclusive, royalty-free, perpetual license to use the project for promotional purposes.
Pre-Existing Materials — The Provider retains all rights to any pre-existing tools, frameworks, libraries, code snippets, templates, and methodologies used in the creation of deliverables ("Provider Tools"). The Client is granted a non-exclusive, perpetual, royalty-free license to use any Provider Tools incorporated into the final deliverables for the Client's intended purpose.
Third-Party Assets — Any third-party assets (fonts, stock images, open-source libraries, APIs, etc.) incorporated into deliverables are subject to their respective licenses. The Provider will make reasonable efforts to inform the Client of any third-party licensing requirements.
Client-Provided Materials — The Client retains all rights to materials provided to the Provider (logos, brand assets, content, data, etc.). The Client grants the Provider a limited license to use these materials solely for the purpose of completing the project.

6. Revisions and Scope

Included Revisions — Unless otherwise specified in the project proposal, each project includes up to two (2) rounds of revisions at no additional charge. A "revision" is defined as a set of changes or modifications to existing deliverables within the original project scope.
Revision Requests — All revision requests must be submitted in writing (email or project management tool) and consolidated into a single, organized list per revision round.
Additional Revisions — Revisions beyond the included rounds will be billed at the Provider's standard hourly rate, which will be communicated to the Client before additional work begins.
Scope Changes — Requests for work that falls outside the original project scope (new features, additional pages, functionality changes, platform additions, etc.) constitute a scope change. Scope changes will be quoted separately, and work will not begin until the Client approves the additional cost in writing.
Project Timeline Impact — Scope changes and additional revision rounds may affect the project timeline. The Provider will communicate any timeline adjustments promptly.

7. Satisfaction Guarantee and Refund Policy

Lux et Artis is committed to delivering high-quality work that meets the agreed-upon project specifications.

Satisfaction Process — If the Client is not satisfied with a deliverable, the Client must notify the Provider in writing within seven (7) calendar days of delivery, specifying the concerns in detail. The Provider will work with the Client to address the concerns within the scope of the original agreement.
Refund Eligibility — If the Provider is unable to deliver work that reasonably meets the agreed-upon project specifications after good-faith efforts (including the use of included revision rounds), the Client may be eligible for a partial refund of fees paid, minus the value of any work already completed and delivered.
Non-Refundable Deposit — The initial deposit is non-refundable, as it covers project planning, research, resource allocation, and the reservation of the Provider's time and availability.
No Refunds After Approval — Once the Client has approved a deliverable or milestone in writing, no refund will be issued for that deliverable or milestone.
Refund Limitations — Refunds will not be issued for dissatisfaction caused by the Client's failure to provide accurate information, timely feedback, or required materials, or for changes in the Client's business direction or preferences after work has been completed according to the agreed-upon scope.

8. AI-Generated Content Disclaimer

The Client acknowledges and agrees that:

Deliverables produced by Lux et Artis may be created with the assistance of artificial intelligence tools, including but not limited to large language models, AI code generation tools, AI image generation tools, and other AI-powered technologies.
While the Provider exercises professional judgment and oversight in reviewing all AI-assisted outputs, AI-generated content may contain inaccuracies, errors, or unintended outputs.
The Client is solely responsible for reviewing, verifying, and approving all deliverables before use, including but not limited to verifying the accuracy of AI-generated text, code functionality, legal compliance of content, and suitability for the Client's specific use case.
The Provider does not warrant that AI-generated content is free from errors, biases, or intellectual property concerns. The Client assumes all risk associated with the use of deliverables containing AI-generated content after delivery and approval.
AI-generated content should not be relied upon as legal, financial, medical, or other professional advice.

9. Third-Party Services

In the course of providing services, the Provider may utilize third-party platforms, tools, and services, including but not limited to:

OpenAI — For AI model inference, natural language processing, and chatbot functionality.
Vercel — For web hosting, deployment, and serverless functions.
Other Third-Party Services — Including but not limited to cloud hosting providers, domain registrars, payment processors, email services, analytics tools, and API providers.

The Client acknowledges and agrees that:

The Provider is not responsible for outages, downtime, data loss, service changes, pricing changes, or policy changes imposed by third-party service providers.
Third-party services are subject to their own terms of service, privacy policies, and usage limitations. The Client is encouraged to review the terms of any third-party services integrated into their project.
The Provider will make reasonable efforts to select reliable third-party services and to notify the Client of any known issues that may affect the project, but does not guarantee the uninterrupted availability or performance of any third-party service.
If a third-party service is discontinued or undergoes breaking changes, the Provider may offer to migrate the Client's project to an alternative service at an additional cost.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

The total aggregate liability of Lux et Artis and its partners, employees, agents, and contractors arising out of or related to the services provided under these Terms shall not exceed the total amount actually paid by the Client to the Provider for the specific project giving rise to the claim.
In no event shall the Provider be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, regardless of whether such damages were foreseeable and regardless of whether the Provider was advised of the possibility of such damages.
The Provider shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or telecommunications failures, third-party service outages, power failures, or cyber attacks (force majeure).
The limitations of liability set forth in this section shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Lux et Artis, its partners, employees, agents, and contractors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or related to:

The Client's use of the deliverables after delivery and approval.
The Client's breach of these Terms or any applicable laws or regulations.
Content, materials, or data provided by the Client that infringes on the intellectual property rights, privacy rights, or other rights of any third party.
The Client's use of deliverables in a manner not contemplated by the original project scope or in violation of applicable laws.
Any claims by the Client's customers, users, or other third parties related to the Client's products, services, or use of the deliverables.

This indemnification obligation shall survive the termination of the engagement between the Client and the Provider.

12. Termination

Termination by the Client — The Client may terminate the engagement at any time by providing written notice to the Provider. Upon termination by the Client, the Client shall pay for all work completed up to the date of termination. The initial deposit is non-refundable. If the value of work completed exceeds the deposit, the Client shall pay the difference. The Provider will deliver any completed work and work-in-progress within a reasonable timeframe after receiving final payment.
Termination by the Provider — The Provider may terminate the engagement at any time if (a) the Client fails to make payment within the specified terms, (b) the Client breaches these Terms, (c) the Client is unresponsive for more than thirty (30) calendar days, or (d) the Provider determines, in its sole discretion, that the working relationship is untenable. In the event of termination by the Provider, the Provider will deliver any completed work upon receipt of payment for work completed.
Effect of Termination — Upon termination, all licenses granted by the Provider to the Client are contingent upon full payment for all work completed. Sections of these Terms that by their nature should survive termination (including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall survive termination.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement, including but not limited to business strategies, technical information, client data, pricing, and trade secrets.
Confidential information shall not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law or as necessary to perform the services (e.g., sharing relevant project details with subcontractors under similar confidentiality obligations).
This confidentiality obligation shall survive the termination of the engagement for a period of two (2) years.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state in which the Provider operates, without regard to conflict of law principles.
Any disputes arising out of or related to these Terms or the services provided shall first be subject to good-faith negotiation between the parties for a period of thirty (30) calendar days.
If the dispute cannot be resolved through negotiation, the parties agree to submit to binding arbitration in the jurisdiction in which the Provider operates, in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding.
Each party shall bear its own costs of arbitration, unless the arbitrator determines otherwise.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

15. Modifications to Terms

Lux et Artis reserves the right to update, modify, or replace these Terms of Service at any time. Material changes will be communicated by posting the updated Terms on our website with a revised effective date. For active client engagements, material changes to these Terms will be communicated directly via email.

Continued use of our services after any modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

It is the Client's responsibility to review these Terms periodically for changes.

16. Miscellaneous

Entire Agreement — These Terms, together with any project proposal, statement of work, or written agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
Severability — If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver — The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Assignment — The Client may not assign or transfer these Terms or any rights hereunder without the prior written consent of the Provider. The Provider may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of substantially all of its assets.
Independent Contractor — The Provider is an independent contractor and nothing in these Terms shall be construed to create a partnership, joint venture, or employment relationship between the parties (this does not affect the internal partnership structure of Lux et Artis).
Notices — All notices under these Terms shall be in writing and delivered via email to the addresses specified in the project agreement or to the contact information listed below.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Lux et Artis Email: contact@luxetartis.com Website: luxetartis.com

These Terms of Service are effective as of April 1, 2026.